Paint & Color Selection
Popular product and color questions — finishes, matching and brand choices.
Which paint brands do you stock?
Duracoat · Crown · PlasconWe stock Duracoat, Crown Paints and Plascon — quality brands chosen for durability, colour depth and availability across our branches.
Can you match an existing paint color?
Tinting serviceYes. Bring a physical sample or a digital photo under natural light and our tinting machines can match or reproduce the shade across all three brands.
Which finish should I choose (matte, silk, gloss)?
Finish guidanceMatte hides wall imperfections and gives a soft finish; Silk (satin) is easier to clean and ideal for living areas; Gloss is great for trims, metal and woodwork where durability & cleanability matter.
Do you provide paints suitable for bathrooms and kitchens?
Moisture resistant paintsYes — we stock moisture and mould-resistant emulsion and specialist primers for humid areas. Ask for "bathroom/exterior-grade" options depending on the surface.
Do you offer color consultation?
Design helpYes — our in-store advisors can guide you on palettes, contrasts and finishes. For larger projects we offer recommendations based on lighting, room function and trends.
Services & Accessories
Can you tint custom colors?
Tinting & mixingYes — we mix custom colors on site. Tints are applied to the base paint depending on the brand and finish you choose.
Do you sell brushes, rollers and other accessories?
Tools & suppliesYes — we stock brushes, rollers, masking tape, sandpaper, fillers, primers and protective gear needed for both DIY and professional jobs.
Do you recommend professional painters?
Painter referralsWe can refer trusted painters and contractors in your area. Contact the branch nearest you for recommendations and quotes.
Pricing, Orders & Delivery
How do I get a price for my project?
QuotationsFor accurate pricing, tell us the brand, finish, quantity, and project location. We provide estimates over the phone, by WhatsApp, or in person.
Do you offer bulk discounts?
Contractor pricingYes — contractors and large orders qualify for discounted pricing. Contact our sales team for a tailored quote.
Can I have the paint delivered?
DeliveryYes — we deliver within Kisumu, Muhoroni and nearby areas. Delivery fees and lead times depend on quantity and location.
Technical Questions
How many coats are needed?
Coverage guidanceGenerally two full coats after priming will give good, even coverage. For very dark-to-light changes or porous surfaces, a primer/undercoat is recommended.
How long does paint take to dry?
Drying timesTouch dry times vary: usually 30 minutes to 2 hours. Full cure is typically 24–48 hours depending on humidity, temperature and paint type.
How should I prepare a wall?
Surface prepClean the surface, remove loose paint, sand rough spots, fill holes, and use a suitable primer. We sell surface preparation products for every job.
Branches, Careers & Policies
Where are your branches located?
LocationsOur main contacts:
• Duracoat HQ: 0700 668 204 (Kisumu)
• Kisumu Business Centre: 0716 931 967
• Muhoroni Shop: 0701 234 567
• Duracoat HQ: 0700 668 204 (Kisumu)
• Kisumu Business Centre: 0716 931 967
• Muhoroni Shop: 0701 234 567
How do I apply for a job?
CareersVisit our Careers page and click "Submit Your CV" to open the application popup. You can upload a CV and add a short message about your skills.
What is your returns policy?
Returns & refundsReturns for damaged or incorrect products are accepted within 7 days in original packaging. Custom-tinted paint is non-refundable. Please bring proof of purchase.
Safety & Storage
How should I store leftover paint?
Storage tipsKeep paint sealed in a cool, dry place away from direct sunlight. Ensure lids are tight and label the container with the tint formula and date.
Are your products safe for homes with children?
SafetyMany interior paints are low-VOC. Always check the product spec for VOC levels. Keep paints and solvents out of reach of children and away from flames.
Still have questions?
How do I contact Tenacious directly?
ContactCall/WhatsApp: 0700 668 204 or email tenaciouspaintslimited@gmail.com. For store visits, check our Branches page for opening hours and addresses.